Shipping policy
DELIVERY OF PRODUCTS
- We deliver Monday to Friday, between 08:00 and 17:00.
- No deliveries will be made on weekends and public holidays. We will try at all times to effect
deliveries within the stated time.
- Deliveries will take place within 3-7 working days from when your order has been placed and paid
for.
Products not available for delivery
- Some items may not be in stock at the time you place the order.
- We reserve the right to change our lead times due to availability of the product in terms of
size or colour on custom made products and over high volume periods such as Heritage day,
Black Friday, and Christmas week.
In the event that we cannot deliver your goods within the stated time, we will contact you to make
alternative arrangements or if necessary we can refund your order.
Delivery is free for orders above R3500.00 around Gauteng.
Delivery fees for bulk orders (5kgs) are based on weight and dimensions of the delivery and is an
additional charge over and above the flat rate of R130 and is payable by the customer.
Our Online Store administrator will contact you to make courier arrangements.
- We also deliver via POSTNET to POSTNET within the borders of South Africa.
Custom Made Products
- Our turn-around time for custom make garments is 2-3 weeks
- Wholesale products 4-7 weeks
- We reserve the right to change our lead times due to availability of the products
Please email us at info@ledikana.com/ sales@ledikana.com for more enquiries and more
information.
Collection
- You may also choose to collect your purchase at our store in Melrose Arch, Johannesburg.
- Once your order is being packed, an email and SMS will be sent to you informing you your
order is ready for collection; please do not arrive at store before we have confirmed your
order is ready as it may not be available to collect.
- You will need to take your order number/proof of purchase with you when you collect your
items.
- We will also ask you to present a valid identification such as an ID/smart card, driver’s
license or passport.
- You can send someone on your behalf to collect, as long as they have the unique order
number and they can verify your name, surname and ID number.
- You must check your order before you leave the store and confirm with the Customer Sales
Assistant to close off the order.
- Ordered Items will be held in store for a maximum of 14 days.
- After this time, your order will be cancelled and a refund will be processed back to your
original payment method.
Extended lead time for delivery
In outlying areas, that is areas out of town or CBD, require our courier partners to travel a little
further to get your order to you.
Please expect a longer lead time on your order, if you are situated in those areas.
Local deliveries
Delivery within the Republic of South Africa.
- On delivery of the order to the specified delivery address, you will receive our delivery note
showing the items delivered, any non-available items, the delivery fees, Value-Added Tax
and the amount debited from your payment card.
- For verification purposes, the person accepting delivery at the delivery address may be
required to produce a form of identification. Any other person than yourself who receives
the products at the delivery address is presumed to be authorised to accept the delivery on
your behalf.
- Should no-one be in attendance at the time of delivery, the driver will keep the products and
leave a notice at the delivery address to this effect. The delivery service will attempt to
contact you in order to arrange for an alternate delivery time.
- Please arrange that you or your authorised representative is available to accept your
purchases at the delivery address and that appropriate access will be made available. On
delivery, we will require you or your authorised representative to sign and print your or their
name on a duplicate copy of the delivery note, to confirm receipt.