Refund policy

Please note that our store returns policies may differ from our online returns policies
You may exchange our products in their unopened condition within 7 days of delivery together with
proof of purchase for a different item, full refund or store credit voucher.

Please see below for further information on how to return an item:
We exchange or refund:

- if an item is unworn and unwashed
- if an item is significantly different from the sample or description
- if an item has a problem that would have stopped someone from buying the item if they had
known about it
- if an item is not damaged and faulty on its return
- if an item is still new and has not been used
- if an item is in original packaging
- if you have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.
If for any reason you’re not happy with the item/s you have purchased, you may return items
purchased online to any Ledikana Store for a full refund, replacement or exchange, provided you
have the original tax invoice, and items are returned as above and in a saleable condition within 7
days of delivery.

- We can do an immediate exchange, replacement when you come to collect your order.
- Remember to present two documents when you return an item you've purchased online to
a store:
- Your dispatch note: This is given to you when your order is delivered.
- Your original tax invoice: This is emailed to you when your order is being processed.
- You can either print it out, or show it to the cashier on your phone.

Please note:
- Your refund will be given against the original payment card as specified on your proof of
purchase (your online dispatch note serves as your proof of purchase). Thus, if you paid
online with a credit card, we will process your refund to a credit card.
- You cannot receive a cash refund for items purchased online, but a store Voucher.
Sale items
- No exchanges and refunds on Sale items.

1. INCORRECT/ FAULTY/DEFECTIVE PRODUCT DELIVERED
We stand behind all of our products. If your product is defective or faulty or significantly different
from the sample or description.  
Please contact and notify us as soon as possible within 3 days by emailing us at info@ledikana.com/
sales@ledikana.com

Please note the following:
- do not remove the product from its original packaging including stickers and labels.
- provide us with the photographs of the outer and inner packaging and of the damaged
product in order for us to assess the extent of the damage and where in the delivery process
the damage may have occurred;
- if necessary, we will collect the products from you at no cost; and
- deliver the correct product to you as soon as possible within 10 business days and or
depending on the availability of the product; or issue a full refund, replacement or exchange
or a store voucher after having inspected the condition of the item returned.
We do not guarantee that you will be automatically refunded. The decision to refund is solely at
the discretion of the store manager where you return the product, having inspected the
condition of the item returned.

2. HOW TO RETURN FAULTY/DEFECTIVE PRODUCT 
- you may return items purchased online to any Ledikana Store
- we may arrange pick up of the item if necessary, at no cost if we sent an incorrect item
How to package returned items
The returned product must be packed, in its original protective packaging so that it can travel
safely back to us.

If the returned product has not been packaged properly and is damaged, no refund or exchange
will be given.
Returned items must be packaged correctly to avoid any damages.

3. PROCESSING A REFUND ON YOUR PURCHASE
- This can be done at the store you collected from (preferably Melrose Arch) with your original
receipt and the item intact.
- depending on the availability of the product; we issue a full refund, replacement or
exchange or a store voucher after having inspected the condition of the item returned.
- For credit card or EFT refunds, a 7% fee of the refund amount may be charged.
- Refunds are handled within 10 working days of logging the return query.
- Depending on your payment method used on purchase, there might be a delay in seeing the
monies in your account.
- Credit cards – takes up to 10-14 business days to reflect in your account once processed due
to banking timelines.

Damaged goods
Refunds are handled within 10 working days of logging the return (refunds can take up to 3 working
days to reflect in your account once processed due to banking timelines)
Exchanges and Replacements may take longer as these are dependent on availability.