Purchased products may only be returned in accordance with the rules below. Please note that products that do not meet these criteria will not be considered for return. If you wish to return a product you purchased from us please do so by contacting us, using the information below:
firstname.lastname@example.org 27 (0)11 053 6553
- Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
- The product was purchased in the last 7 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
- Shipping charges incurred in connection with the return of a product are refundable.
- When swapping the product we will charge you for shipping the new item to you
- If we are at fault there will be no charges.
Please check the product immediately after delivery. Check if it is the right size, colour, brand or if there is no damage. If you received a damaged product, please notify us immediately for assistance.
4. Shipping charges
All shipping charges are as per the following rules. Please note that these charges will be displayed to you upon the purchasing of any product on our online store.
- Shipping charges are based on location
- Customers around the Jhb area are charged a flat rate fee of
- There is no discount for shipping
- We do not accept any third party or coupons to cover shipping charges
- Collections are allowed.
- If you wish to collect please do indicate when purchasing a product.